Complaints and Suggestions

We Listen to You

Your opinion matters to us and we always strive to provide the best banking services

At Iraqi Islamic Bank, we believe that developing our services comes through listening to your opinions and suggestions. We always strive to provide the best banking services, so we appreciate every note or suggestion that helps us improve continuously.

Whether you have a complaint about a specific service, a suggestion to develop our services, or even just a positive note, our customer service team is ready to listen to you and work on solving any problem or implementing any useful suggestion.

Response Within 24 Hours

We are committed to responding to all complaints and inquiries within a maximum of 24 hours

Complete Confidentiality

All provided information is treated with complete confidentiality according to privacy policies

Continuous Follow-up

We follow up on your complaint status until reaching a satisfactory solution for everyone

Ways to Contact Us

Phone

24/7 Customer Service

Short Number:

6566

Working Hours: 24/7

Email

General: info@iraqiislamicb.iq

Complaints: complaints@iraqiislamicb.iq

Personal Visit

Visit any of our branches

Head Office: Al-Mansour - Baghdad

All Branches

Complaints and Suggestions Form

Please fill out the following form in detail so we can serve you in the best possible way

Personal Information

Full Name *

ID Number / Passport

Email *

Phone Number *

Account Number (if available)

Complaint or Suggestion Details

Request Type *

Related Branch

Related Service

Priority

Incident Date (if applicable)

Complaint or Suggestion Subject *

Details *

Attach File (Image, PDF, etc.) Maximum file size: 5 MB

Contact Preferences

Preferred Response Method:

Email Phone SMS

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Frequently Asked Questions

Answers to the most common questions about complaints and suggestions

How long does it take to resolve a complaint?

We are committed to resolving simple complaints within 24-48 hours, while complex complaints may take 3-7 business days. You will be informed of the complaint status in all cases.

Can I file a complaint without mentioning my name?

Yes, you can file an anonymous complaint, but this may affect our ability to communicate with you to resolve the issue or provide updates.

What if I am not satisfied with the proposed solution?

In case of dissatisfaction with the solution, you can request to escalate the complaint to senior management or contact the Central Bank of Iraq.

Does the complaint affect my relationship with the bank?

Not at all. We appreciate your complaints and suggestions as a means to improve our services, and they will never affect your banking relationship with us.

How do I track the status of my complaint?

After submitting the complaint, you will receive a reference number that you can use to track the status via phone or email.

Can I submit a suggestion for developing a new service?

Of course! We welcome all constructive suggestions for developing our services or adding new services. Your suggestions help us in continuous development.